All registrants using iMaker Technology Private Limited (IMTPL) for service registering for specific service will be governed in general by this policy and specifically by the individual cancellation and refund policies issued by IMTPL.
All service registration fees for services managed using IMTPL have to be paid online through IMTPL’s Payment Gateway Service Provider. Registrants facing the problem of deduction of service registration fee amount (successful online payment) without getting the system payment record updated are required to submit the request for update of payment details along with invoice/transaction details separately by an email at [email protected]. For failed online payment, or in case your credit card/debit card/payment account has been accidentally over-charged, the Payment Gateway Service Provider will be responsible for making a full automatic refund of the charged / overcharged amount to your account. In the reverse scenario, if the transaction amount during payment of the service registration fee happens to be less than the actual fee amount, the Payment Gateway Service Provider will debit the outstanding amount from your Payment Account and notify you of the same.
IMTPL will have no role in failed transactions and fraudulent use of card/net banking in any manner. Users / Registrants are advised to use their own debit/credit card/net banking. Registrants will be solely responsible for using debit/credit card & net banking for payment of service registration fees. Any fraudulent transaction/attempt will attract action as per service rules and relevant section of Indian Penal Code (IPC). Registrants providing improper details will not be allowed to attend or present the conference/event and the service registration fees will be forfeited.
The user/registrant further agrees and undertakes to provide correct and valid debit/credit card / Net Banking details. In default of the above conditions, Payment Gateway Service Provider shall be entitled to recover the amount of transaction from the user against whom the credit/debit card/Net banking has been used. Further, Payment Gateway service provider/Bank also reserves the right to initiate any legal action for recovery of cost/penalty or any other punitive measure, as it may deem fit.
Registrants are required to pay a normally NON-REFUNDABLE REGISTRATION fee as prescribed in the respective service registration fee details. The fee once paid will normally NOT be refunded on any account nor would this fee be held in reserve for future service. For making online payment through Credit/Debit Card or Internet Banking, the registrants will need to pay an additional processing charge as “transaction charge” in addition to the fees. In case of any registrant found to have paid more fee than prescribed, due to technical reason and on receiving the communication from the said applicant, the said extra payment, if found, shall be refunded by IMTPL to the same account from which the payment has been received. There is no provision for cancellation and request for refund of service registration fees including transaction/service charges, etc. will not be entertained in any circumstances. Any types of charge back will not be considered by the bank except in the case of failed transaction which will be settled solely by the bank with the applicants/customers. In exceptional circumstances, cancellation of any paid service registration for which payment has been successfully made and an invoice number has been generated, our company must be notified of the same in writing – by an email at [email protected].
The individual cancellation policy will be applicable for determining whether cancellations will be allowed for the particular service registration.The final decision for the acceptance towards such cancellation will be as per the update on the same to IMTPL.
Cancellation charges: Please note that the amount of cancellation will be limited to only the service registration fee amount. Online payment fees will not be refunded, payable towards online payment processing. The cancellation amount will be refunded directly by IMTPL account.
In the service registration is successful but post-payment due to unexpected and extenuating circumstances, the service is cancelled; The individual refund policy will be applicable for determining whether refunds will be granted for the particular service registration, and the time-frame for processing refunds will be determined by IMTPL. Cancellation charges: Please note that the amount of refund will be limited to only the service registration fee amount. Online payment fees will not be refunded, payable towards online payment processing. The refund amount will be refunded directly by IMTPL account. It is mandatory for the users to maintain unique invoice and Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any. In the majority of cases, there is NO other situation under which IMTPL will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, IMTPL team will work with you to reach a mutually acceptable solution. IMTPL intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with its users.
The maximum refund amount claimable from IMTPL cannot exceed the amount paid by the user as service registration fees. Other specific refund ratios may be used for varying conditions of cancellation (such as 50% refund for cancellation more than 90 days before event, etc.) depending on individual service policy. Refund ratio amounts will be calculated on basis of service registration fee amount only, online payment fees will not be refundable.