Track your live calls and team performance also you can transfer a call and see real-time call logs with active, on-hold, answered or unanswered calls.
Sticky agent feature of IVR allows guests to talk with similar agent they had addressed the past time, allowing the discussion to begin right from where it finished. It takes out the need of conveying a similar data again consequently saving the hour of both the gatherings.
With the IVR, you can get both; client experience as well as branding. You can set up customized welcome greetings or add a audio recording of your brand for welcome greetings.
At the point when your client will call you, they will hear something like "Welcome to [Your Business Name]. Press 1 for Support, Press 2 for an Agent. " IVR makes your business emotionally supportive network work like a breeze.
With Text-to-Speech, you can generate audio clips using various input speech languages of the human voice to adjust your message scripts to customer needs. It's easy to set up in the IVR.
Your business stays open 24*7 for calls and leads. The IVR, VMN, Tollfree number provided by DuellCall accompanies a coordinated IVR and you can schedule your team is like icing on the cake.